Refund Policy

Last Updated: 2/9/2026

This Refund Policy describes COA Report Lab's ("COA Report Lab," "we," "us," or "our") position regarding refunds for analytical testing services. This policy should be read in conjunction with our Terms of Use, Shipping & Turnaround Policy, and Privacy Policy. COA Report Lab is a DBA of Valence Analytical LLC.

1. No Refunds for Completed or In-Progress Services

Because COA Report Lab provides custom laboratory testing services that require time, materials, and instrument resources upon order and sample receipt:

  • All sales are final.
  • Refunds are not issued once:
    • An order has been placed, or
    • A sample has been received, accepted, or analysis has begun

This includes situations where results do not meet a client's expectations or desired outcomes.

2. No Refunds Based on Results

Refunds will not be issued based on:

  • Test outcomes or analytical findings
  • Purity, identity, or composition results
  • Inconclusive, unexpected, or unfavorable results

Analytical results reflect only the tested sample at the time of analysis and are provided for research use only.

3. Sample Issues & Rejected Samples

If a sample is rejected prior to analysis due to being:

  • Improperly labeled
  • Insufficient in quantity
  • Non-conforming or outside COA Report Lab's analytical scope

COA Report Lab may, at its discretion:

  • Offer re-submission guidance, or
  • Apply the payment as a credit toward a future service

Shipping costs are non-refundable.

4. Exceptional Circumstances

Refunds or partial credits may be considered only at COA Report Lab's sole discretion in limited circumstances, such as:

  • Duplicate orders placed in error
  • Payment processing errors
  • Services that cannot be performed due solely to COA Report Lab's internal limitations

Any such consideration does not create an obligation to issue refunds in future cases.

5. Chargebacks & Disputes

Clients are encouraged to contact COA Report Lab prior to initiating a chargeback or payment dispute. Unauthorized chargebacks may result in:

  • Suspension of services
  • Refusal of future orders
  • Recovery of associated dispute fees where permitted

6. Contact Us

If you believe an error has occurred with your order, please contact us through the Contact Us page on our website. Our team will review inquiries promptly and in good faith.